Shipping, Returns & Refund Policy
At KBeauty Bar, we strive to process and ship your order as quickly as possible while providing quality products and excellent service. By placing an order, you agree to the policies outlined below.
Processing Time
Orders are processed within 1–3 business days, excluding weekends and holidays. During sales, product launches, or high-volume periods, processing times may be slightly longer. Processing time is separate from shipping transit time.
Shipping
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.
Estimated shipping times:
Standard Shipping: 3–6 business days
Expedited Shipping: 1–3 business days (when available)
Delivery estimates are provided by the shipping carrier and are not guaranteed. KBeauty Bar is not responsible for shipping delays caused by USPS, UPS, weather, holidays, or other circumstances beyond our control.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout. If an incorrect or incomplete address is provided and the package is returned to us, the customer will be responsible for paying the shipping cost to have the order reshipped. We are unable to refund shipping charges due to incorrect addresses.
Lost, Stolen, or Delayed Packages
Once your package has been accepted by the shipping carrier, KBeauty Bar is not responsible for lost, stolen, delayed, or misdelivered packages. If your tracking shows “Delivered” but you have not received your package, please contact the shipping carrier directly to file a claim. We are happy to assist by providing any information needed for your claim.
Returns & Refunds
Due to the sanitary nature of our products, all sales are final. We do not accept returns or exchanges on lash trays, lash adhesive, tweezers, accessories, or any other beauty products.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Please include your order number along with clear photos of the product(s) and packaging. Once your claim has been reviewed and approved, we will provide a replacement or issue store credit at our discretion.
Order Cancellations
Orders may only be canceled before they have been processed. Once an order has been packed or shipped, it cannot be canceled.
Refused or Unclaimed Packages
Packages returned to us due to refusal, failure to claim, or an incorrect shipping address are not eligible for a refund. Customers will be responsible for the cost of reshipping the package.
Sale Items
All sale, promotional, discounted, and clearance items are final sale and are not eligible for returns, exchanges, or refunds.
Contact Us
If you have any questions regarding your order, please contact us. We are committed to providing the best customer service possible and will do our best to assist you.
Thank you for shopping with KBeauty Bar! We appreciate your support and look forward to serving you.